Returns and complaints

Complaints

1. Fill in the return / complaint form and attach it to the package. The document should contain the following data: name and surname, e-mail address or correspondence address, telephone number, indication of the product order number and the reason for the complaint, date of purchase and the occurrence of the defect.

2. When submitting a return, please send the product back with all its accessories and a copy of the purchase invoice.

3. The product should be sent to the following address:

Katarzyna Dragan Mirabelle
Kalinówka 164a
21-040 Kalinówka, POLAND

Returns

1. In accordance with applicable law, you have 14 days to return the goods. To withdraw from the contract and return the product purchased from us, complete the necessary statement and send it to our address along with the returned product / products:

2. Attach a receipt or invoice to the package with the statement and the returned product.

3. Products should be sent to the following address:

Katarzyna Dragan Mirabelle
Kalinówka 164a
21-040 Kalinówka, POLAND

ATTENTION!!!

Hand-embroidered products are made as individual orders and are not returnable!